Effective Date: October 20, 2020
Last Updated: January 1, 2025

At Virtual Consultants, LLC, we are committed to providing high-quality health, wellness, and technology consulting services. We value your trust and aim to ensure you have a positive experience. This policy outlines the terms regarding refunds and returns for our services and digital products.

1. Service-Based Refunds

Because our services involve personalized consulting, wellness programs, and technology solutions, all service fees are generally non-refundable once sessions, assessments, or project work have begun.

Refund requests for services may be considered on a case-by-case basis in situations such as:

• Administrative or billing errors.

• Service not delivered as described due to our error.

• Exceptional circumstances approved by management.

To request a refund, contact us at info@virtualconsultantsllc.com within 7 days of the issue.

2. Digital Products & Online Courses

All sales of digital content (including guides, e-books, online courses, or software access) are final. Once delivered or accessed, digital products cannot be returned, exchanged, or refunded.

If you experience issues accessing a digital product, please reach out to our support team for troubleshooting.

3. Wellness Programs & Retreats

For prepaid wellness programs, group sessions, or retreats, refund eligibility is as follows:

• Full refund if cancellation is made 14 days or more before the scheduled start date.

• 50% refund if cancellation is made 7–13 days before the start date.

• No refund if cancellation is made less than 7 days before the start date or after the program begins.

We may, at our discretion, allow you to transfer your spot to another eligible participant or apply the credit to a future program.

4. Corporate Wellness Contracts

Corporate or group program agreements are governed by the terms outlined in the signed service contract. Any refund or cancellation terms will follow that contract’s provisions.

5. Contact for Refund Requests

To request a refund or discuss eligibility, please contact us at:
Email: info@virtualconsultantsllc.com
Phone: 213-349-7682
Mailing Address: 13719 Oxnard St #309, Van Nuys, CA 91401

Please include:

• Your name and contact information

• The service or product purchased

• The date of purchase

• A detailed reason for the refund request

6. Processing Time

Approved refunds will be processed within 10–14 business days. Refunds will be issued to the original form of payment unless otherwise arranged.

7. Policy Updates

We reserve the right to update this Refund & Returns Policy at any time. All updates will be posted on this page with a revised “Last Updated” date.